Terms of Service

Below you will find the terms of service. These terms have the purpose to control the rights and obligations of the concluded contractual relationships.

General Terms and Conditions Governing the Provision of Services

Section 1 Scope of Applicability

• 1. These General Terms and Conditions shall apply to any and all legal relationships established between Brace Grove HK Limited (hereinafter referred to as “Brace Grove HK,” “we” or “us”), based in Room 6, 6/F, Block D, Fuk Sing Factory Building, 2 Walnut Street, Tai Kok Tsui, Kowloon, Hong Kong, and the commercial user as part of provision of our products and services, hereinafter referred to as “Services”.
• 2. The provision of Services is aimed solely at consumers of at least 18 years of age.
• 3. The contract language is English.
• 4. Any conditions of the user’s that deviate from these Terms and Conditions shall not apply. The same shall apply even if Brace Grove HK does not expressly object to such deviating terms and conditions.

Section 2 Subject Matter of the Contract, Scope of Services

• 1. The subject matter of these contractual terms and conditions is the provision of Services to the user. In order to provide Services, the user’s email address is needed for marketing communications at a minimum. In return for receiving Services, the user’s data will be used to provide further information about the products and Services. Agreeing to this is done on a voluntary basis. Neither is such personalized advertising part of these contractual terms and conditions.
• 2. The Services provided are legally protected. With respect to the contractual partner, the copyrights, patent rights, trademark rights and all other ancillary copyrights to the product are held exclusively by Brace Grove HK. Where third-party rights are involved, Brace Grove HK has obtained the appropriate rights of use.
• 3. Separate contracts shall be concluded for deliveries and Services of any other kind that requires special execution.

Section 3 Conclusion of Contract

• 1. The contract shall be concluded by virtue of Brace Grove HK providing the user the Services required. In addition to being informed of these T&Cs, the user shall also be informed of the Privacy Notice and shall be given the opportunity to consent to receiving personalized advertising via email in addition to and independently of these contractual terms and conditions. Confirmation of receipt as well as an authentication process for verifying your identity and the conclusion of these contractual terms and conditions shall be undertaken when you send us the online form.
• 2. You can review and, where necessary, correct the information you provide prior to sending the online form.
• 3. Upon completion of the authentication process, i.e. once your email address has been confirmed, no binding contract regarding the provision of individual downloads is entered into.

Section 4 Place of Performance and Fulfillment

For all Services resulting from and in connection with this contract, the place of performance and fulfillment as well as the branch office of the website provider is Hong Kong

Section 5 User Rights

• 1. The user is permitted to save and, where applicable, print the information provided to them. Any copying, dissemination or other use of said information beyond the foregoing shall only be permitted within the narrow confines of the copyright. Unless expressly granted, all rights to the information shall remain with Brace Grove HK and/or the respective copyright holder(s) or holder(s) of other rights.
• 2. The user is entitled to make the necessary backup copies of the service content to ensure security. Such backup copies must be stored securely and, where technically feasible, furnished with the copyright notice from the original data storage device. Copies that are no longer needed must be erased or destroyed.

Section 6 User Obligations

• 1. The user shall shall conduct themselves accordingly when availing themselves of the provision of Services.

Section 7 Liability

• 1. Brace Grove HK’s liability to the user for material defects and defects of title with respect to the service content is limited to cases in which Brace Grove HK maliciously conceals such a defect in the content from the user.
• 2. In addition to liability for material defects and defects of Services, Brace Grove HK shall only assume liability if and insofar as the user asserts claims for damages based on intent or gross negligence, including intent or gross negligence by representatives or vicarious agents of Brace Grove HK.
• 3. Content shall be provided to the user subject to availability. Brace Grove HK shall endeavor to ensure that content is provided to the user free from any errors. Maintenance work, developments and/or errors may limit and/or temporarily disrupt potential use. This may also lead to possible data losses. The user shall not derive any claims for damages or other claims in such cases.
• 4. Despite carefully reviewing the information to be provided, Brace Grove HK is unable to assume liability for its completeness, accuracy and timeliness.

Section 8 Data Protection

The Parties shall undertake to comply with the applicable data protection requirements. The Privacy Notice regarding the processing of the user’s personal data when using the Services stipulated in this contract is available the Privacy Policy page.

Section 9 Final Provisions

• 1. The use and/or provision of content as well as these General Terms and Conditions are subject exclusively to Hong Kong law in their application and interpretation.
• 2. The Parties agree that Hong Kong shall be the place of jurisdiction for any and all claims arising as a result of or in connection with the provision and use of the content.
• 3. Should any provision of this contract be or become invalid, the validity of the contract as a whole shall remain unaffected. The respective statutory provision shall apply in place of the invalid or missing provision.

Section 10 Payment Methods

We accept JPY, USD and HKD credit card payment in Visa, Mastercard and JCB.

Section 11 Shipping Policy

Delivery of Services depends on the service type, where upon completion of service order, we will notify user through email communication.

Section 12 Return and Refund Policy

Services provided is non-refundable and non-returnable due to its custom-made nature.